Ordering and Payment
We use eway to process our online transactions and we do not store any credit card details on our systems.
A mobile number is required for all orders to assist Australia Post delivery.
Customer Service
Shipping
Please be assured that your items will ship out within two days of purchase. At checkout you can select the shipping method and please note the express delivery will be faster than standard delivery. Australia Post is the carrier. Australia Post deliveries occur Monday through Friday, excluding holidays.
Free Shipping does NOT apply to international orders, dealer orders, prodeal orders, and bikes.
For international shipping you are responsible for any local government import and duties. Please check your local government regulations.
OUR SERVICE CENTER IS OPEN MONDAY-THURSDAY, 9AM – 4PM EST
QUESTIONS ABOUT YOUR ORDER? WE ARE HERE TO HELP.
PHONE: 1300 938 469
EMAIL: info@rowneysports.com
HOURS: MONDAY – THURSDAY 9:00AM – 4:00 PM
Return Policy
You may return your purchases within 30 days of your purchase date provided the item(s) are in new/unused condition and are in the original packaging with the tags attached.
Returns are processed upon receipt of the product and you can receive an exchange or full refund to your credit card within 7 days of us receiving your return. Credit card refunds can take up to 30 days to show up on your statement.
Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order.
If an exchange is required please include instructions about what product size is to be swapped out. Exchange is not available for international orders.
Return Shipping Address:
ROWNEY SPORTS
P.O. BOX 590
MATRAVILLE
NSW 2036
QUESTIONS?
1300 938 469 or info@rowneysports.com